Refund Policy
Refund Policy
Last updated: June 19, 2026
Order Issues
If there is a problem with your retail order, contact Frednes International Market as soon as possible with your order number, contact information, and a description of the issue.
Perishable and Food Items
Because many grocery and food items are perishable or sensitive to handling, opened, used, damaged-after-pickup, or improperly stored food products may not be eligible for return. Refund eligibility is reviewed case by case.
Damaged, Missing, or Incorrect Items
If your order is missing an item, includes the wrong item, or has a damaged product, please contact us promptly. We may request photos, packaging details, or other information to review the claim.
Approved Refunds
Approved refunds are generally returned to the original payment method. Processing times may vary depending on the payment provider and your bank.
Wholesale Orders
Wholesale returns, credits, substitutions, and refunds are handled according to the terms confirmed with the customer before the wholesale order is finalized.
Contact
To request help with an order, use our contact page or call the store.